Privacy Policy

UrbanKey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We collect information that you provide directly to us, information automatically collected when you use our platform, and information from third-party sources.

We use the information we collect for various purposes, including:

• Creating and managing your account
• Verifying your identity and documents
• Facilitating property listings and rental agreements
• Processing payments and transactions
• Providing customer support and responding to inquiries
• Improving our platform and developing new features
• Sending important notifications and updates
• Analyzing usage patterns and trends
• Preventing fraud and ensuring platform security
• Complying with legal obligations

We process your personal information under the following legal bases:

• Contractual Necessity: To perform our contract with you and provide our services
• Legitimate Interests: To improve our platform, prevent fraud, and ensure security
• Legal Obligations: To comply with applicable laws and regulations
• Consent: For marketing communications and optional data collection

We may share your information in the following circumstances:

• With Other Users: As necessary to facilitate rentals (e.g., sharing tenant info with landlords)
• Service Providers: Third-party vendors who assist with our operations
• Legal Requirements: To comply with applicable laws and regulations
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share your information

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication and access controls
• Regular security assessments and vulnerability scanning
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained until you delete your account
• Transaction records: Retained for 7 years for legal compliance
• Chat logs: Retained for 2 years
• Analytics data: Retained for 26 months

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Limit how we use your information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

We use cookies and similar tracking technologies to:

• Remember your preferences and login status
• Analyze how you use our platform
• Personalize your experience
• Improve our services and marketing

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our platform. For more information, please see our Cookie Policy.

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Sending an email notification
• Displaying a prominent notice on our platform

The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

In accordance with applicable laws, we have appointed a Grievance Officer to address any concerns or complaints: